Refund Policy
Effective 2026-01-01 (Edit before launch)
1. The short version
If you have not created a case with your kit credit, you can request a full refund within 14 days of purchase — no questions asked. Once a case kit has been consumed (you created a case), the purchase is generally non-refundable, because the kit's value (the runbook, checklist, calendar, letters, and ledger) is delivered in full at creation.
2. How to request
Email support@bankshutdownrescue.example.com (Edit before launch) from the address on your account, with your purchase date. Requests are handled within 5 business days; approved refunds are issued via Stripe to the original payment method.
3. Exceptions
If the product failed technically — letters would not download, the case workspace would not load — and we could not fix it for you, you get a refund regardless of case status. We would rather lose the sale than leave you mid-crisis with a broken tool.
4. Chargebacks
Please contact us before filing a chargeback — chargebacks during an open appeal can complicate the payment trail you are building with your bank.
5. Operator
Bank Shutdown Rescue LLC (Edit before launch), 123 Placeholder St, Suite 100, City, ST 00000, USA (Edit before launch) — support@bankshutdownrescue.example.com (Edit before launch). (Operator details are placeholders — Edit before launch.)